Thinkstack Pvt Ltd Privacy Policy

Introduction

This Privacy Policy (“Policy”) applies to Thinkstack Pvt Ltd, with its registered address at (#918, 4rd Floor, Sector 7, HSR Layout, Bangalore-560102). It governs our use of personal information in relation to ("Thinkstack") Internet web site located at the URL www.thinkstack.ai ("Site").

We respect your privacy and are committed to protecting your personal and non-personal information. This policy outlines how we collect, use, and share information in accordance with your rights and our legal obligations.

Definitions and Interpretation

  • Account: An account required to access certain areas and features of Our Site.
  • Cookie: A small text file placed on your device by Our Site.
  • Our Site: "www.thinkstack.ai"
  • Personal Information: Information relating to an identified or identifiable natural person.
  • Process: Operations performed on Personal Information, such as collection, storage, and use.
  • Services: ThinkStack Technology offers a cutting-edge SaaS-based solution enabling organizations to seamlessly develop AI-powered chatbots, enhancing user interactions with efficiency and effectiveness.

Personal Identification Information We Collect

We may collect personal identification information in various ways, including when you visit our Site, subscribe to a newsletter, or fill out a form. You can visit our Site anonymously, but refusing to provide personal identification information may limit your engagement with certain Site activities.

Non-personal Identification Information We Collect

We collect non-personal identification information like browser name and technical information about your connection to our Site.

How We Use Collected Information

We use Personal Information for:

  1. Responding to communications,
  2. Market research,
  3. Analyzing Site use,
  4. Gathering feedback,
  5. Adapting user experience.

With your consent, we may also use your information for marketing purposes.

Data Retention Period

Thinkstack retains customer and operational data for a period of 1 year following the end of the user's subscription, in compliance with legal and regulatory requirements. After this period, data is reviewed and may be deleted unless further retention is justified. Additionally, Thinkstack allows customers to request the deletion of their accounts and associated data at the time of separation.

Data Security

We implement appropriate measures to protect your Personal Information but remind you that internet data transmission is not completely secure.

Archival Strategy

Critical data, including customer information, financial records, and transaction history, is securely archived in encrypted form on MongoDB Atlas. This ensures that sensitive information is kept safe and accessible only under strict conditions.

Data storage policy

At Thinkstack all data is stored on MongoDB Atlas, with encryption enabled for data on rest.

Withdrawal of Consent

You have the right to withdraw your consent for the collection, use, or disclosure of your personal information at any time. To do so contact us at contact@thinkstack.ai with your request. Once we receive your request, we will process it promptly. Please note that withdrawal of consent may affect our ability to provide certain services or features.

How do you host your data?

All Thinkstack customer data is hosted at AWS and Atlas MongoDB instance at Singapore.

Disclosure to Third Parties/Partners

We may share your information with group companies, for statistics, legal requirements, and providing Services. We ensure third-party handling of your data is secure.

Children’s Privacy

We do not knowingly collect information from children under 16. Parents should contact us if they are aware of such collection.

International Transfer

Your information may be transferred internationally. We ensure adequate protection for these transfers.

Your Rights Under GDPR

Residents of the European Economic Area have rights including access, rectification, erasure, and objection to processing of their Personal Information.

Your Rights & Preferences as a Data Subject Subject to the GDPR

Subject to the GDPR and applicable law's limitations, the rights afforded to you as a data subject are:

  1. Right to be informed: You have a right to be informed about the manner in which any of your personal data is collected or used which we have endeavored to do by way of this Policy.
  2. Right of access: You have a right to access the personal data you have provided by requesting us to provide you with the same.
  3. Right to rectification: You have a right to request us to amend or update your personal data if it is inaccurate or incomplete.
  4. Right to erasure: You have a right to request us to delete your personal data.
  5. Right to restrict: You have a right to request us to temporarily or permanently stop processing all or some of your personal data.
  6. Right to object: You have a right, at any time, to object to our processing of your personal data under certain circumstances. You have an absolute right to object to us processing your personal data for the purposes of direct marketing.
  7. Right to data portability: You have a right to request us to provide you with a copy of your personal data in electronic format and you can transmit that personal data for using another third-party's product/service.
  8. Right not to be subject to automated decision-making: You have a right to not be subject to a decision based solely on automated decision making, including profiling.

In case you want to exercise the rights set out above you can contact our Grievance Officer whose details are set out below.

NATURE OF DATA GROUNDS
Visitor Data
  • Consent;
  • Performance of a Contract; and
  • Legitimate Interest
Account Registration Data
  • Performance of a Contract; and
  • Legitimate Interest
Service Usage Data
  • Performance of a Contract; and
  • Legitimate Interest
Data for Marketing our Services
  • Consent; and
  • Legitimate Interest

The data provided by you as a Visitor, or when you sign up as a Customer/User or register for our Services will be processed by us for the purpose of rendering Services to you or in order to take steps prior to rendering such Services, at your request. Where such data is not being used by us to render Services to you, we shall explicitly seek your consent for using the same. You can choose to withdraw this consent at any time.

Additionally, we may process your data to serve legitimate interests. Accordingly, the grounds on which we can engage in processing are as follows:

If you believe we have used your personal data in violation of the rights above or have not responded to your objections, you may lodge a complaint with your local supervisory authority.

Additionally, please note:

  • If you are a Customer/User using one of our Services to collect data about an EU data subject from third parties, it shall be your sole obligation to inform such data subject about the source of such data; and
  • We do not collect any Special Categories of Personal Data. Further, if you are a Customer/User, you hereby agree and acknowledge that you shall not, under any circumstances, whether directly or indirectly, use our Services to collect or process Special Categories of Personal Data or transfer to us any such data.
  • The term "Special Categories of Personal Data" shall have the meaning ascribed to it under the GDPR and shall include, without limitation, data pertaining to a data subject's race, ethnic origin, genetics, political affiliations, biometrics, health or sexual orientation.

Data Processing Agreement (DPA)

Thinkstack.ai provides a Data Processing Agreement (DPA) that outlines our commitment to data privacy and security in compliance with GDPR and other applicable regulations. By using our services, customers acknowledge and accept the terms of the DPA, which governs the processing of personal data on their behalf. The DPA document is available for review and download. (Download DPA)

For questions regarding data protection or privacy-related matters, you can contact our Data Protection Officer (DPO) at: Vijendra Jayarama, vijendra@pickcel.com

California and Nevada Privacy Rights

Residents of California and Nevada have specific rights regarding their personal information under respective state laws.

Cookies & Similar Technologies

We use Cookies for site functionality and analytics. You can control Cookie settings in your browser.

Links

Our Site may contain links to third-party websites with their own privacy policies.

Changes to This Policy

We may update this Policy and recommend regular review.

Acceptance of These Terms

By using our Site, you accept this Policy. Discontinue use if you do not agree.

Contact Us

For questions or requests regarding this Policy, contact us at contact@thinkstack.ai